Privacy request

Data Deletion

You can disconnect Instagram immediately or ask Fursnacks BV to delete personal data stored in SocialDesk.

Controller: Fursnacks BV, NetherlandsContact: [email protected]

Disconnect Instagram

  1. Sign in to SocialDesk.
  2. Open Settings.
  3. Select Disconnect for the connected Instagram account.
  4. You may also revoke the app's permission from your Meta or Instagram account settings.
What disconnect does

Disconnecting removes the active access token stored by SocialDesk and stops new authorised API activity. It does not automatically erase all previously imported comments, messages, media metadata, drafts, summaries, or uploads.

Request full deletion

Email [email protected] with the subject SocialDesk data deletion request. Include:

  • The Instagram username or professional account connected to SocialDesk.
  • Whether you are the account owner, a commenter, or a message participant.
  • Enough context to locate the data, such as a post URL, approximate date, or conversation username.
  • The scope of the request: deletion, access, or correction.

Do not email passwords, access tokens, API keys, or identity-document copies unless Fursnacks BV later requests a specific secure verification method.

Verification and response

Fursnacks BV may ask for proportionate information to verify your identity, authority over the connected account, and the records involved. We will respond without undue delay and ordinarily within one month, subject to applicable law. If a request cannot be fulfilled, we will explain the reason and available escalation options.

What a verified full-deletion request covers

Unless retention is required by law, security needs, fraud prevention, or legal claims, a verified request can cover:

  • Connected-account profile data and encrypted access tokens.
  • Imported media metadata, comments, replies, conversations, and messages associated with the request.
  • Drafts, schedules, locally uploaded media, summaries, and related operational records.

Deletion from active systems will be followed by expiry or overwrite of residual protected backup copies under the applicable backup cycle. Data held independently by Meta or Instagram must be managed through those services.

Questions

For questions about this process, email [email protected] or read the Privacy Policy.