Terms of Service

1. Acceptance

By accessing or using SocialDesk, you agree to these terms. If you use SocialDesk for an organisation, you confirm that you have authority to bind that organisation. If you do not agree, do not use the service.

2. The service

SocialDesk provides tools for connecting an Instagram professional account, viewing eligible media, comments, and conversations, creating summaries, drafting or scheduling content, publishing through authorised Meta APIs, and sending user-approved replies. Features may change as SocialDesk and third-party platforms evolve.

3. Account authority and security

• You must be legally able and authorised to manage every Instagram account you connect.
• You are responsible for protecting workspace credentials and restricting access to authorised personnel.
• You must promptly disconnect the account and notify us if access may have been compromised.
• You must provide accurate information and comply with applicable laws and the terms and policies of Meta and Instagram.

4. Your content and instructions

You retain responsibility for content, media, messages, schedules, and instructions submitted through SocialDesk. You grant Fursnacks BV the limited permission needed to host, process, transmit, and display that material solely to provide, secure, and support the service.

You are responsible for reviewing posts and replies before publication or sending, including AI-assisted content, and for ensuring that you have the rights and permissions required for the material you use.

5. Acceptable use

You may not use SocialDesk to:

• Break the law, infringe rights, deceive people, harass others, or distribute unlawful or harmful material.
• Send spam, conduct prohibited surveillance, or make unlawful decisions about individuals.
• Attempt to bypass Meta restrictions, access accounts without permission, scrape unsupported data, or interfere with service security.
• Upload malware or content that creates unreasonable technical, security, or legal risk.

6. AI-assisted features

Summaries, classifications, and suggested replies are generated aids, not verified facts or professional advice. They may contain errors or omit context. You must review outputs before relying on them, and a person remains responsible for every message sent and action taken.

7. Third-party services

SocialDesk depends on services provided by Meta, Instagram, hosting providers, and potentially an AI provider. Their own terms and availability apply. Fursnacks BV does not control third-party APIs and cannot guarantee that permissions, data, or features will remain available.

8. Availability and changes

We aim to operate SocialDesk responsibly, but the service is provided on an “as available” basis. Maintenance, errors, internet failures, third-party outages, account restrictions, rate limits, or API changes may interrupt features. We may modify or discontinue features where reasonably necessary.

9. Suspension and termination

Access may be restricted or terminated when reasonably necessary for security, legal compliance, platform-policy compliance, non-payment where applicable, or a material breach of these terms. You may stop using SocialDesk and disconnect Instagram at any time. See the data-deletion instructions for historical workspace data.

10. Disclaimers and liability

To the extent permitted by law, SocialDesk is provided without warranties that it will be uninterrupted, error-free, or suitable for every purpose. Fursnacks BV is not responsible for losses caused solely by third-party platform decisions, unauthorised use resulting from your failure to secure access, or content and instructions you provide.

Nothing in these terms excludes or limits liability where exclusion or limitation is prohibited by law, including mandatory consumer rights or liability for intent or deliberate recklessness.

11. Privacy

The Privacy Policy explains how personal data is processed in connection with SocialDesk.

12. Governing law

These terms are governed by the laws of the Netherlands, without overriding mandatory rights or protections that apply under other law.

13. Contact and changes

Questions can be sent to [email protected]. We may update these terms to reflect service or legal changes. The effective date above identifies the current version.